INITIAL RESPONSE

When a threat is received by phone:

• Remain calm
• Keep the person talking and obtain information (i.e., where is it, when it will go off, what does it look like, etc.)
• Call 911
• Call 911
• Call Building Security at (312) 751-3695
• Call Building Security at (312) 751-3695
• Call your immediate manager
• Call Office of the Building at (312) 794-7777
• Wait for directions

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When a threat is received by voicemail or text:

• Remain calm
• Call 911
• Call 911
• Call Building Security at (312) 751-3695
• Call Building Security at (312) 751-3695
• Call your immediate manager
• Call Office of the Building (312) 794-7777
• Wait for directions

SECONDARY RESPONSE

& FOLLOW UP

• Refer to the questions in the John Hancock Center Electronic Tenant Handbook
• Call Hospital Security (312) 227-7777 with an update
• Call Hospital Security (312) 227-7777 with an update
• Complete Safety Event Report