INITIAL RESPONSE

In a ransomware situation, computers and devices can become rapidly locked, preventing their clinical and business use. The attacker may display threats and payment demands on the computer screen: :

• Contact the Help Desk (312) 227-3445
• Contact the Help Desk (312) 227-3445
• Do not engage with the attacker
• Activate department-specific downtime procedures

SECONDARY RESPONSE

& FOLLOW UP

• Communications will be shared with staff, patients & families, and the public via our Public Information Officer as it becomes available.
• IM will advise when access to devices, networks, and applications is restored.